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Emprego de Support Engineer

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Dados da Empresa Contratante
Nome: Apenas para assinantes
Descrição Sumária: Apenas para assinantes
Ramo de Atividade: Apenas para assinantes
Porte: Apenas para assinantes
Nacionalidade: Apenas para assinantes
Qualificações da empresa:
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Dados da Vaga
Título da vaga: Support Engineer
Data de entrada: 21.03.2014
Quantidade: 1 vaga
Descrição da vaga:
  • Responsible for providing product support to clients, specifically on FICOs Mendix and Blaze Advisor technologies for large financial organizations. This role entails working with clients to upgrade their existing software. On-site client visits may be required,(~10%). Troubleshoot technical problems, develop and implement upgrade plan for client engagements. Manage client issues and escalations regarding FICO products - plan and execute resolution, logging all work in a call tracking system, keeping it updated professionally and accurately replicate client environments for Product Support. Test and validate client solutions before deploying them at the client site. Replicate customer issues and report defects/enhancements. create functional, technical and end-user documentation. Assisting in the knowledge transfer process for the client, implementing and deploying custom-developed and packaged solutions. The successful candidate will also act as a mentor or provide guidance on specific technical issues including remote technical upgrade services, assisting colleagues involved with prospects or new client implementations and passing on product/client knowledge to new or existing colleagues via training workshops and presentations.
  • Experience in Software including in a customer facing role. Previous experience working in a client facing support environment. Experience with Java and/or Web environments. Experience in at least one scripting language (python, javascript, etc). Experience in relational databases (DB2, Oracle, MySQL). Experience with leading app servers. Working experience in any of the following areas would be considered an advantage: exposure to SOAP WebServices. Hands on experience using Java in EJB or Web environments.
  • BS / BA ou equivalente.
  • Education and training should demonstrate excellent problem solving and analytical skills. Must be fluent in English, Portugese and conversational in Spanish. Knowledge of debuggers and profilers (Java). Ability to work in Windows and some version of UNIX (Linux, AIX, Solaris) environments. Kowledge in any of the following areas would be considered an advantage: Working knowledge of JSP and Servlets, XML schemas and parsers.
Observações:
  • Benefícios: Assistência Médica / Medicina em grupo, Assistência Odontológica, Celular fornecido pela empresa, Estacionamento, Previdência privada, Seguro de vida em grupo, Tíquete-refeição
  • Regime de contratação: CLT (Efetivo)
  • Horário: Availability during business hours only, not 24x7.
Faixa Salarial: De R$ 7.001,00 a R$ 8.000,00
Idiomas: Inglês (Fluente)
Espanhol (Fluente)
Cidades:
  • São Paulo - SP (1 vaga)



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